Sharenet Customer Support Contact Details

Customer Support



087 820 2090

Sharenet's customer support team is available from 8:30am to 5pm on Monday - Friday.


021 700 4800

Technical support is available from 5pm to 9pm for subscribers incase of emergency only.



Office: 087 820 2090


Office: 021 700 4800


Fax: 021 700 4802


Frequently Asked Questions

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Sharenet Mobile Services

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FTSE/JSE Africa Index Series & Sector Classification

  •  FTSE/JSE Sector Layout

  •  FTSE/JSE Africa Index Series - Names and Codes

Technical Documents

  •  Sharenet Download-file specifications

  •  Names and Codes for Download File contents

  •  Are you getting the latest updated pages?

  •  Are you experiencing slow browsing speeds?

Software Information, Patches & Updates

  •  Sharenet Internet Downloader - Application (214 KB)

  •  TeamViewer - Remote Support

Market Tracker

  •  Sharenet Market Tracker Installation - PDF (193 KB)

  •  Sharenet Market Tracker Data Download - PDF (572 KB)

  •  Sharenet Market Tracker Version Upgrader - PDF (234 KB)

  •  Sharenet Market Tracker Program - PDF (2.54 MB)

Other Documents

  •  Additional Computer End of Day Download Request Form - Doc (266 KB)

  •  System Information

Market Statistics are calculated by Sharenet and are therefore not the official JSE Market Statistics. The calculation/derivation may include underlying JSE data.
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